Yes, all returns are accepted within 14 days after receiving the item. All products should be returned in original package and return delivery costs paid by the returner. Proof of original delivery and proof of postage should then be emailed to firstname.lastname@example.org in order to obtain the refund.
Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which the tax will be applied. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages.
If you have not received any emails from us confirming your purchase, do let us know immediately via email (email@example.com) or our contact form with your full name and shipping address. We will sort this out ASAP.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.